Experience in educating, training, and mentoring, and monitoring, with strong leadership and communication skills. Pro-active, results-oriented, and willing to drive change for our youth. Coached, trained, and monitored technical support agents on the process flows of correctly taking inbound calls. Educating the agents on AT&T’s regulations on first call resolutions, relating to DSL and Mobility. Educating the technical support agents to be a critical thinker and customer focused, while buil
